Welcome to Axon's ACEIP US Law Enforcement Transparency Portal

Learn about our Axon Customer Experience Improvement Program (ACEIP) and upcoming ACEIP Basic use cases.

The Axon Customer Experience Improvement Program (ACEIP) enables U.S. Law Enforcement Agencies to actively contribute to the responsible evolution of Axon's public safety technologies. Through this voluntary program, participating agencies securely share transformed data to help improve product accuracy, reliability, and effectiveness while maintaining the highest standards of privacy and data protection. The ACEIP Transparency Portal serves as a public resource outlining each approved use case within the program, detailing what data is used, how it is protected, and the specific benefits it delivers to agencies and the communities they serve.

What is ACEIP?

ACEIP is a voluntary program that allows Axon to use Customer Content in a secure and controlled manner to accelerate Axon's development of technology, such as building and supporting automated features, aiming to increase safety within communities and efficiency in public and workplace safety. Access to Customer Content in Axon Cloud Services, voluntarily shared with us and securely protected, helps us create the best solutions possible.

Customers can participate in the ACEIP in two ways:

ACEIP Basic

Our primary improvement program, which relies on more extensively transformed data. You can find our active and

upcoming use cases linked below. Privacy preserving techniques remove connections to specific customers and individuals.

ACEIP Custom

Enables product improvements that cannot be accomplished with the limitations transformed data in ACEIP Basic. In this type, the data may be a copy of certain segments or elements of Customer Content. Specific, separate agreements govern each ACEIP Custom scenario.

Please visit https://www.axon.com/aceip to find more details on the program and participation opportunities.

Our Commitment to Transparency

This Transparency Portal provides information on how ACEIP Basic data is being used when collected from Law Enforcement Agencies in the US. It also provides detailed information on the purpose of such use, privacy preserving extraction technique (if applicable), and relevant data protection practices. As a reminder, participants may withdraw from ACEIP at any time. For more information on ACEIP or to submit a request to withdraw from ACEIP visit https://www.axon.com/aceip.

List of Use Cases

Edit Analysis for Draft One

Status: Active | Tier: ACEIP Basic | Region: US
August 2025


Customer Content used:

  • Draft transcripts from your Axon Evidence tenant

  • Summary of edits and corrections made to the draft transcript


Detailed Description of Use Case

Auto-Transcribe Platform Improvement

Status: Active | Tier: ACEIP Basic | Region: US
July 2025


Customer Content used:

  • Transcripts Customers corrected and their associated evidence audio


Detailed Description of Use Case

Feedback loop for Agencies to evaluate and improve their TASER programs

Status: Active | Tier: ACEIP Basic | Region: US
July 2024


Customer Content used:

  • TREND form and, when available, attached TASER logs


Detailed Description of Use Case

Automatic License Plate Recognition (ALPR) System Improvement

Status: Active | Tier: ACEIP Basic | Region: US
October 2022


Customer Content used:

  • License plate images captured by a users Fleet Camera and the associated ALPR Read Record such as date and time of the capture, and geographical location


Detailed Description of Use Case

Auto-Transcribe Platform Improvement Phase 2.0

Status: Active | Tier: ACEIP Basic | Region: US
March 2023


Customer Content used:

  • Audio in your Axon Evidence tenant and associated transcripts

  • Metadata associated with the evidence files such as titles, descriptions, and notes created by you and associated with any

    images or other types of media or multimedia in your Axon Evidence tenant

  • Customer entity and User Service Interaction Data: This is data about your interactions with our devices or Axon Evidence, such as

    device/client information, click/UI events, session length etc.


Detailed Description of Use Case

Comments or Further Questions?

We value your feedback and are committed to addressing any questions or concerns about ACEIP for law enforcement agencies, please contact aceip@axon.com. Looking for another ACEIP region or sector? Please visit our ACEIP page at https://www.axon.com/aceip.

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